Booking conditions
Last updated: 16 September 2026
1. What these conditions cover
These conditions apply to private transfer bookings made on this website. You accept them when you pay, and your booking is governed by the version published at that moment.
2. Who is who
On this website you book with Codelabs Studio S.L. (TransfersManager), tax ID B88708797, registered office at Paseo Federico García Lorca, 6, 3º E, 29130 Alhaurín de la Torre, Málaga (Spain), which takes the payment and processes your refunds. The transfer is provided by a transport company in our network; your booking confirmation tells you which one.
3. Transfers you can book
Depending on what each transport company offers, you can book:
- Transfers to/from airports
- Transfers to/from cruise ports
- Transfers to/from train stations
- Point-to-point transfers in the region
- Corporate and business transfers
- Transfers for special events
4. Bookings
When you book, you agree to:
- Book at least 2 hours in advance
- Provide accurate and complete information
- Specify the correct number of passengers
- Inform about special or additional luggage
- Communicate special needs in advance
5. Price and payment
What you need to know about the price:
- You pay online by card. The payment is processed by Stripe and we do not store your card details.
- The price you see before paying is the final price and includes VAT (10% on passenger transport).
- If during the service you ask for something that was not in the booking and has a cost, we tell you before applying it.
- We do not charge handling fees for cancelling and we do not deduct anything from a refund for the payment method you used.
6. Cancellations and refunds
You can cancel from the link in your confirmation email or by writing to the company providing your transfer. Time limits are always counted from the pickup time.
The cancellation policy of your booking is the one of the transport company that sells it to you, and it is shown to you before paying. It is fixed in your booking when you pay: even if the company changes it later, or the transfer ends up being done by another company in the network, the one you accepted applies. If the company has no policy of its own, this general policy applies:
✅ Free cancellation
Cancel 24 hours or more before pickup and we refund 100% of what you paid.
🔸 Short-notice cancellation
Between 12 and 24 hours before pickup we refund 50%: by then the vehicle and driver are already reserved for you.
⚠️ Late cancellation
Less than 12 hours before pickup there is no refund, because the service can no longer be given to another passenger.
❌ No-show
If you do not turn up at the pickup point without letting us know, there is no refund: the vehicle kept the appointment.
✈️ Delayed, cancelled or diverted flight
If your flight is delayed, we adjust the pickup time at no cost. If it is cancelled or diverted, we refund 100% even at short notice, because it is not a cancellation on your side. For this we need the flight number in the booking.
Full refund, no exceptions
We refund 100%, with nothing deducted, when the failure is not yours: if the transport company cancels, if no company can provide the service, if there is a breakdown or another problem on the side of the company or the platform, or if you cancel because we changed your vehicle (section 7).
If the company cancels a confirmed transfer
On top of the full refund, you receive compensation on the transfer price: 12.5% if the company cancels less than 24 hours before pickup and 5% if it cancels between 24 and 48 hours before. More than 48 hours before, you receive the full refund without compensation.
How and when you get the money
Refunds go back to the payment method you used. How long it takes to show in your account depends on your bank, usually 5 to 10 business days.
7. If the vehicle has to change or nobody can do the transfer
If the assigned vehicle cannot do the service (for example, because of a breakdown), we find another one straight away and let you know about the change. You do not need to do anything; if you prefer not to go ahead, you can cancel and we refund 100%.
If the change is significant (a long delay, a vehicle of a different category from the one you paid for, or a different price), we do not take it for granted: we ask you to accept it, and if you decline we refund 100%.
If your transfer ends up being provided by another company in the network, the price and conditions you accepted still apply. If 24 hours before pickup no company can provide it, we cancel the booking and refund 100% automatically, without you having to ask.
8. Your obligations as a passenger
During the transfer you agree to:
- Behave respectfully and appropriately
- Follow driver safety instructions
- Manage your own luggage responsibly
- Supervise minors during the journey
- Inform about pets in advance
9. Who is responsible for what
Each party is responsible for its own part:
- The transport company is responsible for the transfer: the vehicle, the driver and punctuality.
- Codelabs Studio S.L. is responsible for the booking, the payment and refunds.
- Nothing in these conditions limits the rights the law gives you as a consumer.
- You are responsible for damage you cause to the vehicle intentionally or through negligence.
- Transport companies in the network must hold the authorisation and the insurance required by law to carry passengers.
10. Data protection
We use your data to manage the booking and the payment, and we share it with the company providing the transfer and with the providers strictly needed to take payment and notify you (for example, Stripe for the payment). We do not sell it or use it for third-party advertising.
The details, including your rights and how to exercise them, are in the Privacy Policy.
11. Intellectual property
The content, trademarks and logos on this website belong to the transport company, to Codelabs Studio S.L. or to their licensors. Do not use them without permission.
12. Prohibited uses
It is not allowed to:
- Illegal or illicit activities
- Transporting dangerous or prohibited items
- Exceeding the maximum vehicle capacity
- Smoking in the vehicle without authorization
- Causing intentional damage to the vehicle
13. When the service can be refused
The transport company may refuse to start or continue a transfer if the previous section is breached or if there is a risk to people's safety.
14. Governing law and complaints
These conditions are governed by Spanish law. If you are a consumer, you can bring a claim before the courts where you live and you keep the protection given to you by the law of your country of residence.
15. Changes to these conditions
If we change these conditions, the new version only applies to bookings made after it is published. Your booking is always governed by the conditions you accepted when paying.
16. Contact
For any question about your booking or these conditions, write to us:
Email: [email protected]
Address: Codelabs Studio S.L. (NIF B88708797), Alhaurín de la Torre, 29130 Málaga, España