Terms of Service
Last updated: January 15, 2025
1. Acceptance of Terms
By using our private transfer services, you agree to be bound by these Terms of Service. If you do not agree to any part of these terms, you should not use our services.
2. Services Offered
TransfersManager.ai provides premium private transportation services:
- Transfers to/from airports
- Transfers to/from cruise ports
- Transfers to/from train stations
- Point-to-point transfers in the region
- Corporate and business transfers
- Transfers for special events
3. Bookings and Reservations
When making a booking, you agree to:
- Book at least 2 hours in advance
- Provide accurate and complete information
- Specify the correct number of passengers
- Inform about special or additional luggage
- Communicate special needs in advance
4. Payments and Fees
Our payment policies include:
- Secure processing through Stripe
- Fixed rates with no hidden charges
- Additional charges for special services
- Refund policy according to cancellation terms
5. Cancellation Policy
Our cancellation policy is always calculated from the pickup time and is the same for every booking:
✅ Free cancellation
Cancel 24 hours or more before the pickup time and you receive a 100% refund.
🔸 Short-notice cancellation
Between 12 and 24 hours before pickup you receive a 50% refund: by then the vehicle and driver are already reserved for you.
⚠️ Late cancellation
Less than 12 hours before pickup there is no refund, because the service can no longer be reassigned to another passenger.
❌ No show
Not showing up at the pickup point carries no refund: the vehicle was there.
6. Passenger Responsibilities
As a passenger, you agree to:
- Behave respectfully and appropriately
- Follow driver safety instructions
- Manage your own luggage responsibly
- Supervise minors during the journey
- Inform about pets in advance
7. Limitation of Liability
Our liability is limited as follows:
- We are not responsible for traffic delays
- We are not responsible for weather conditions
- We are not responsible for force majeure events
- Passengers are responsible for vehicle damage
- All our vehicles have comprehensive insurance
8. Data Protection
We comply with the General Data Protection Regulation (GDPR) and protect your personal information. Data is used solely to provide our services and is not shared with third parties without consent.
For more information about how we handle your data, please refer to our Privacy Policy.
9. Intellectual Property
All content, trademarks, logos, and software used on our platform are owned by TransfersManager.ai or our licensors. Unauthorized use of these elements is not permitted.
10. Prohibited Uses
It is prohibited to use our services for:
- Illegal or illicit activities
- Transporting dangerous or prohibited items
- Exceeding the maximum vehicle capacity
- Smoking in the vehicle without authorization
- Causing intentional damage to the vehicle
11. Termination
We may suspend or terminate your access to our services at any time for violation of these terms, inappropriate behavior, or for any other reason at our discretion.
12. Governing Law
These terms are governed by the laws of Spain. Any disputes will be resolved in the courts of Málaga, Spain.
13. Modifications
We reserve the right to modify these terms at any time. Changes will be effective immediately after posting on our website. Your continued use of our services constitutes acceptance of the modified terms.
14. Contact
For questions about these terms, please contact us:
Email: [email protected]
Address: Codelabs Studio S.L. (NIF B88708797), Alhaurín de la Torre, 29130 Málaga, España